Tweets Are Not Songs

On from Analytics Culture

All I have today is one question: Have you experienced tremendous returns from your efforts on Twitter as a company? After years of using it, and observing our clients at KWANTYX using it, we are currently all concluding that the platform is a lousy Marketing tool. Despite having thousands upon thousands of followers, links are … Continued

Opening the Treasure Chest – The True Purpose of Analytics

On from Analytics Culture, Digital Analytics, Governance, Interactive Marketing

This is probably the 907th article about Analytics you have read this month. Not all, but certainly the vast majority of them are most probably about how darn fantastic data and analytics are, and that you should do it, and that you should become a data-driven company, etc. Very few of them will simply state … Continued

Tech Support Marketing

On from Analytics Culture

Marketing is all about acquiring customers, and up/cross-selling them once they’re onboard. What if there was a lot of value that could be added just by keeping them? This is not a new idea, but I would like to bring your attention to an area of growth that is rarely discussed in Marketing: Tech Support. … Continued

Beyond the Optimization Loop

On from Analytics Culture, Digital Analytics, Interactive Marketing, Web Analytics

(First published in the WAO/FACTOR newsletter in August 2013) Quite a lot of Digital Analytics, and plain Analytics for that matter, is about optimization. I mean by optimization the whole set of activities, with analytics and testing at their foundation, done in order to improve the ratio of X doing Y. The most typical manifestation … Continued

Of Analytics Governance – VI

On from Analytics Culture, Digital Analytics, Governance, Web Analytics

(First published in the WAO/FACTOR newsletter in July 2013) Decision Making – Finally, I am now discussing the last part of my Analytics Governance model I started presenting in February. This is also the most complex, because it has been the object of very few articles, blog posts, book chapters, etc. Mainly, it deals with making … Continued

About Some Digital Analytics Presentations

On from Analytics Culture, Data Visualization, Digital Analytics, Governance, Interactive Marketing

Recently, I decided to make available some of my presentations about various Digital Analytics questions. I spend a LOT of time thinking and writing about analytics in order to improve myself as a consultant, and making you profit from those efforts along the way! My pleasure. You should download the presentation(s) you are interested in, … Continued

Of Analytics Governance – V

On from Analytics Culture, Digital Analytics, Governance, Web Analytics

(First published in the WAO/FACTOR newsletter in June 2013) Results Sharing Governance – I will not surprise you if I say that without efficient result sharing strategies and processes, all your efforts in analytics will be for naught. Strangely, this is one area of Analytics Governance where I see many, many organizations doing a lousy job. … Continued

Of Analytics Governance – IV

On from Analytics Culture, Digital Analytics, Governance, Web Analytics

(First published in the WAO/FACTOR newsletter in May 2013) Analysis Governance – By Analysis Governance I basically mean the framework within which analyses will be performed. In other words, of all the possible metrics we can collect data about, which ones should we focus on so that we know we are executing the digital strategy flawlessly? … Continued